Product Support & Claim Submission

Use this form to report a product issue and provide the supporting evidence our support team needs to assess your claim. Once a valid claim is submitted, the system creates a claim reference and professional PDF report and emails it to TimberIN Support and to you.

Important: supporting evidence is required

If the issue concerns a defect in the product, upload a clear image showing the exact defect.

If the issue concerns the product not being produced as agreed or discussed, upload evidence showing the exact relevant line from the contract table Supplement No. 1 - Order Details, or the relevant email / WhatsApp conversation proof.

If the reported issue is not supported by the uploaded evidence, the claim report cannot be generated or sent to support@timberin.com.

Customer and order information

Order number *

Customer name *

Email address * Your PDF claim report will be sent to this address.

Phone number

Describe the issue and attach evidence

Issue 1 is required. Issues 2-5 are optional. If you use an additional issue section, both its description and evidence file are required.

Issue 1 *

Description of the problem *

Supporting image or document * Accepted: JPG, PNG, WEBP or PDF. Maximum 5 MB per file; maximum 15 MB total.

Issue 2

Description of the problem

Supporting image or document Accepted: JPG, PNG, WEBP or PDF. Maximum 5 MB per file; maximum 15 MB total.

Issue 3

Description of the problem

Supporting image or document Accepted: JPG, PNG, WEBP or PDF. Maximum 5 MB per file; maximum 15 MB total.

Issue 4

Description of the problem

Supporting image or document Accepted: JPG, PNG, WEBP or PDF. Maximum 5 MB per file; maximum 15 MB total.

Issue 5

Description of the problem

Supporting image or document Accepted: JPG, PNG, WEBP or PDF. Maximum 5 MB per file; maximum 15 MB total.

For your security, uploaded evidence is handled as temporary submission data for PDF/email delivery and is not published in the WordPress Media Library.